About Us
Laser Plumbing Taupo offers a full range of plumbing, drain laying and heating services for commercial and residential properties. Our call out service is available 24 hours a day, 7 days a week so you can count on us to be there when you need us, no matter the time of day or night.
Laser Plumbing Taupo is a family focused organisation. While we are part of a nationwide franchise, the business is still 100% owned and operated by Dave and Kylie Merwood. With Dave working full time on the business and Kylie working part time, our customers get direct and easy access and correspondence with them.
Dave and Kylie lead the culture of the business by working alongside all members of staff, setting and reviewing our business vision and goals on a bi-annual basis, holding weekly staff meetings and monthly business planning meetings.
Laser Plumbing Taupo has grown to become the largest and most respected residentially motivated plumbing business within the Taupo region.
We pride ourselves on our commitment to:
- Giving a professional solution
- Upholding positive personal values
- Making sure we clean up before we leave
- Honouring manufacturer's guarantees
- Timely delivery
- Building trusting relationships with our customers
- Exceptional service backed by friendly and experienced staff
We are in business to improve the lifestyle of others. By this we mean that we are increasing comfort levels of our customers by providing fully functional, user friendly and reliable plumbing systems. We want to be the first plumbers that everyone calls whether it be an emergency, new residential home, alterations, commercial work or even a blocked drain. When someone needs a plumber they think Laser Plumbing Taupo.
Our Story
Dave Merwood served his plumbing apprenticeship in the small town of Taihape in 1986 and moved to Taupo in 1992. A few years later in 1998, Dave and Kylie established Merwood Plumbing & Drainage Limited. Our excellent reputation led to an invitation from the Laser Group in Auckland to join the group and we became Laser Plumbing Taupo in June 2008.
Our current location is purpose built in March 2012 and alongside with Laser Electrical Taupo, we continue to foster the group focus. By providing better street appeal, a designated reception area, workshop at the rear of the building and available car parking provides customers with a better overall experience. The premises are located at 3/41 Runanga Street, Taupo.
Laser Plumbing Taupo has developed over 14 years based upon family ideals. We value the contribution our staff bring to the company and reward them accordingly.
We are a tight knit family and work together as a team, helping each other out where and when the opportunity rises. We recognise the role apprentices play in our industry and are committed to providing a career path for the next generation.
We see each challenge faced as an opportunity to re-evaluate our strengths and position in the market and make changes to our business where required. As a result of this approach, and the developments experienced over time, we are a stronger business for it with key objectives and drivers for the future. Through managing a strong, highly skilled team working in a culture that drives customer excellence, we are in a position to live our “Totally Dependable” service brand.

When you hire a Laser Plumber , you'll receive our 'Totally Dependable' service, guaranteed!
- Timely delivery
- Promise of care and skill
- Appropriate work for customers' needs
- Well-presented, professional employees
- Ensure responsibility of material supplied
- Honour manufacturer's guarantees
- Meet and frequently exceed our customers' expectations
Adam Wilks
Manager
Adam joined Laser Plumbing in June 2012 and is involved heavily with running all aspects of the business. He always looks forward to when Dave and Kylie are away so he can take care of the company on his own, which someday he hopes to do himself. He came to us from a local construction company where he was the quantity surveyor and with several years experience within the trade industry. With this experience, he has a great understanding of how important it is to have projects completed on time and to the client's satisfaction. He can turn his hand to most things and you can even find him out on site with the team digging holes, holding a ladder or laying some pipes. Adam is passionate about his career and family, success in both these aspects of his life are highly important to him. Adam is a family man with 3 young boys and a wife that keeps him on his toes. You will either find him hanging out with family and friends, motocross riding, exercising, working on his house or doing the odd bit of hunting here and there.
Chris Shadbolt
Project Manager
Chris joined us in 2010 and has over 20 years experience in the plumbing industry. With his vast knowledge and experience, we have found that high end homes and commercial work are his forte. As our Project Manager Chris oversees all new builds and ensures they are run in an effective and efficient way, without compromising service, quality or safety. He works alongside the builders and clients on a regular basis and always builds a great relationship, making sure the home owners' needs are taken care of. There isn’t a problem he can’t solve and it has been known on the odd occasion that he will redo pipework if it's out of level by 2mm. When he is not working, you will find him either with a fly rod in his hand on the Tongariro River or wearing his hiking boots on his way up Mount Tongariro.
John Josey
Plumber
John joined us in 2004 and also completed his apprenticeship with us. He is our go-to guy when it comes to any work involving drainage or driving the digger. Congratulations to Johnny who has worked with us for ten years running! To celebrate we threw him out of a plane, drank champagne and celebrated. What better thing to do on a hot summer Friday afternoon! When Johnny is not on the tools you will find him with a dart in his hand aiming for the bulls eye or practising with his team.
Gary Whitehouse
Heating Technician
Gary joined us in July 2012 and brought with him not only 13 years plumbing experience but also a wealth of knowledge in the heating industry. We could immediately tell from his friendly attitude and work ethics that he would be suited best to maintenance and servicing our customers in a quick and professional manner. Gary has a passion for hydronic heating, and alongside Dave, he can deal with just about anything. When he is not working he enjoys fishing, especially on the lake, being around family and friends, rugby and rowing.
Wayne Thomsen
Plumber
Wayne joined our maintenance team in September 2017 and moved to Taupo from Napier for a lifestyle change so he could get out on his boat more. With 12+ years experience Wayne loves the challenges he is often faced in the industry and always does it with a smile on his face! He is a keen fisherman and loves getting out on his boat.
Sean Biddle
Plumber
Sean is employed as one of our maintenance plumbers and started with us in May 2017. He has over 17 years plumbing experience and is an expert in Geothermal and pumps. When he is not working he is busy working on projects around his home.
Cade Pressly
Plumber
Cade joined us in February 2018 and like Wayne he moved to Taupo from Auckland for a lifestyle change. He originates from South Africa where he had his own plumbing business for 4 years before relocating to NZ in 2016. He was involved in Commercial plumbing while living in Auckland and is now part of our new build plumbing team. He loves hunting and fishing and like most of the other boys in our team has been bitten by the trout fishing bug!
Rob Drysdale
Plumber
Rob is another Aucklander sick of the hussle and bustle ready to raise his young family in our very own 'Natures Playground'. He has 5 years plumbing experience and has joined our new build team. He loves all things sports and getting out and about with his family.
Riley Inglis
Apprentice
Riley started with us as a Gateway student through Taupo-nui-a-tia College working 1 day a week for a period of 10 weeks. After just 5 weeks we found out that he was very proactive, practical and eager to learn so we offered him an apprenticeship in Oct 2015.
Riley progressed very well and began his first block course in Jan 2016. Riley was a part of the first IV rugby team, he loves to play squash and is a keen hunter.
Glen Cowie
Apprentice
Glen is our adult apprentice and started with us in April 2017. He gives a helping hand to our senior plumbers on new builds and assists Gary with under floor heating. Glen is jack of all trades having experience on a building site as a Hammerhand or Roofer and is also a qualified Screenprinter by trade. He is another one of our staff members who loves to get out in his boat and go fishing.
Brad Merwood
Apprentice
Brad started with Laser Plumbing in 2016 as a Plumbers Labourer. He decided to follow in his fathers footsteps and began his apprenticeship in April 2017. Brad has been busy assisting on New Builds, underfloor heating and the odd maintenance job. He is part of the Mount Maunganui Surf Life Saving program and also enjoys his mountain bike riding.
Moana Cowie
Accounts/Administrator
Moana joined Laser Plumbing Taupo in 2011 on a part time basis helping Kylie with general administration. As her hours increased, she started to take on all aspects of accounting and payroll which allowed Kylie to step back from the business for a well deserved break. Moana has over 18 years experience as an office manager/bookkeeper and began her working life as a payroll clerk. She enjoys the pace and challenge of such a varied role and sets the bar when it comes to multi tasking. She is even able to cope with all of us!
Accreditations
Site Safe is a not-for-profit organisation that assists construction businesses and related industries to improve their health and safety culture, control hazards and reduce injuries.Site Safe provides their members safety systems, training, consultancy, audits, information and resources. All of our staff have site safe
Awards
- 2018 Laser Plumbing NZ Employee of the Year - Moana Cowie
- 2018 Laser Plumbing Marketing - Award Finalist
- 2018 Laser Plumbing Networking - Award Finalist
- 2017 Laser Plumbing Marketing - Award Finalist
- 2016 Laser Plumbing Marketing - Silver Award
- 2015 Lasercon Fiji Laser Plumbing Business of the Year
- 2015 Lasercon Fiji Marketing Award
- 2015 Lasercon Fiji Excellence in Systems - Silver Award
- 2014 Laser Excellence in Systems - Silver Award
- 2013 Habitat for Humanity recognition for demonstrating selflessness in service to those in need
- 2013 Enterprise Great Lake Taupo - Highly Commended Best Trade / Industrial business
- Winner 2013 Laser Excellence in Systems Gold Award
- Winner 2012 Laser Excellence in Systems Silver Award
- Winner 2011 Laser Excellence in Systems Gold Award
- Winner 2010 Laser Excellence in Systems Gold Award
- Winner 2009 Laser Plumbing NZ Member of the Year
- Winner 2009 Laser Plumbing NZ Innovative Business
Community Support
Dave Merwood - 2 Days, 200 Kilometres, 1 Epic Ride!
In November 2013, Dave cycled over 200km in 2 days to raise money for the Cancer Society. Many of us have had loved ones or know of people who have been affected by this horrible disease. His target was $2,500. He raised over $3,100. Awesome work Dave!
Adam Wilks - The Crutch Crusade
In March 2013, Adam cycled from Auckland to Taupo (a distance of 350km) in 2.5days to raise money for the Ronald McDonald House Auckland. 7km into his ride, Adam’s handle bar stem snapped and he was punished for slowing the team down by wearing a pink g-string over his cycle wear. If it was going to happen to anyone, it would happen to Adam! Apart from a bruised ego, Adam and his friends raised a whopping $6,205 for a great charity!
Laser 2013 Taskforce - Habitat for Humanity
3 sheds, 2 urinals, 2 basins, 6 toilets, 6 basin taps, 100 wet people!
In August 2013, Laser Group worked closely with Habitat for Humanity on a project that will not only help address New Zealand’s overcrowding issues but will also see the Habitat for Humanity at 8 Ormiston Road, East Tamaki revamped.
Overcrowding is an identified issue in New Zealand that leads to poor health, lower success rates at school, reduced future livelihood options and ultimately poor quality of life for future generations. A survey of South Auckland Mangere households completed in October 2011 by the Salvation Army Social Policy Unit found that 23% of residents and 29% of children lived in overcrowded conditions.
Laser members from Australia and New Zealand all pitched in on a wet Auckland day to build 3 sleep outs that were relocated to families in need.
Scott Carr, Laser General Manager of New Zealand spent time on the phone calling Laser’s key suppliers to organise over $30,000 worth of product donations from air conditioning units, lighting, cabling and ducting through to toilets, basins and tapware.
"Working with Habitat for Humanity was very insightful; it allowed Laser to give back to the community, back to New Zealand and especially to children in need, working to help the future generation of New Zealand".
MORE FM’s DIY Disaster
In 2012, Laser Plumbing Taupo were proud to be part of MORE FM’s DIY Disaster competition. Listeners phoned in with their DIY disaster and each one was narrowed down to 4 finalists. Once inspections were made, the winner was announced and won for themselves a makeover worth $7,500.